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How can we make HelloTech the best tool for technicians? Add a feature suggestion or upvote contributions from other techs. Don't forget to scroll down and check out other pages to see suggestions you may have missed.

Allow customers to give techs digital tips

Many customers have asked about the ability to add tips on line. With people carrying less cash this makes sense.
Suggested by: Helmut Winter (21 Dec, '21) Upvoted: 09 May Comments: 12
Under consideration on-site-service

In-App Counter Offers

This provides technicians the ability to counter offer the initial offer payout.
Suggested by: Ryan Salmons (07 Dec, '21) Upvoted: 17 May Comments: 33
In Progress claiming-jobs

Compensate technicians for extra time spent on-site for time-consuming jobs

Computer jobs need to be paid by the hour. Some jobs take well over 3-5 hours depending on the speed of someones computer.
Suggested by: Gezim Kashtanjeva (21 Dec, '21) Upvoted: 09 May Comments: 9
Under consideration

In-App Job Board

This will allow technicians to accept jobs outside of priority window.
Suggested by: Ryan Salmons (07 Dec, '21) Upvoted: 09 May Comments: 13

Offer more time to respond to job offers

Offer more time to respond to and schedule an offered job. Or post the job directly to the job board so anyone can grab. Sometimes by the time it takes an app to open ...
Suggested by: Christina Turner (21 Dec, '21) Upvoted: 25 Apr Comments: 7
Under consideration claiming-jobs

Ask customers to select a 1-2 hour appointment arrival window (not an exact time)

Set expectations that appointment is within a one-hour arrival window rather than tech arriving at the top of hour. Exact eta still sent to customer within that hour.
Suggested by: Tom (21 Dec, '21) Upvoted: 09 May Comments: 10
Under consideration

Allow tech to create custom jobs in tech app

Ability for a technician to set price for things like odd jobs that client may need
Suggested by: ChristianTshorter (21 Dec, '21) Upvoted: 09 Apr Comments: 2
Under consideration

Charge customers a cancelation fee when canceling within 24 hours of an appointment

Give technicians some respect and teach clients to value our time by charging customers a penalty when they cancel a job within a certain period, I suggest within ...
Suggested by: Rally (21 Dec, '21) Upvoted: 09 May Comments: 11
Planned

Reschedule appointments with consent from client

Clients don’t want to go through the process of changing appointment times, especially if it requires making another call after already speaking to you. If you ...
Suggested by: Nick Winninger (21 Dec, '21) Upvoted: 04 Feb Comments: 15
In Progress

Charge customers for a "helper fee" if not able to help with two-person jobs

Techs should be able to team up with other techs and earn a helper fee of at least $50. Customer should pay a lot more for 2 man job.
Suggested by: Jin (21 Dec, '21) Upvoted: 06 Jun Comments: 13
Under consideration

Give techs an options to mark a job "mostly completed"

When you have a job, it’s either done or not. We need an option that says what you did complete and which part wasn’t done (if needed) - for example, you ...
Suggested by: Sara (21 Dec, '21) Upvoted: 09 May Comments: 5
Under consideration

Increase incentive pay for jobs 100+ miles away

Increase helper fee and extra pay if you drive 100 miles.
Suggested by: Peter Strong (21 Dec, '21) Upvoted: 15 Mar Comments: 8
Under consideration

Provide a faster support method

It would be wonderful if there was a better way to get non-emergency support. Right now the only way is to send an email. For example, I sent an email on 12/4/21 ...
Suggested by: Bruce Morton (21 Dec, '21) Upvoted: 17 May Comments: 7
Under consideration

Allow techs to contact customers even after a job has started

As soon as Job is started, I can no longer call customer / see his phone number. Why not keeping it visible until Job completed?
Suggested by: Oliver Schlueter (21 Dec, '21) Upvoted: 09 May Comments: 7
Under consideration

Adjust the pricing for TV mounting job payouts

I think the charges for the TV mounting with customers supplying own mount should be looked at. Mounting different TV sizes should be looked at in prices. 60 dollars ...
Suggested by: Augustine Cudjoe (23 Dec, '21) Upvoted: 06 Jun Comments: 0
Under consideration

Create job "bundles" within a given area

Send a bundle, or package of jobs to techs. The jobs would be in a given area especially if they are in distant areas. If there are two or three jobs that are 100 ...
Suggested by: Rick Hageter (21 Dec, '21) Upvoted: 17 May Comments: 5
Under consideration

Add job details to the job board

Add job details so the tech can know what they need for the job before they claim it Some of these jobs that we get, do not have enough detailed information to ...
Suggested by: Koli Israel (21 Dec, '21) Upvoted: 27 Jan Comments: 18

Enable techs to sell accessories

Include add-on menu to sell HDMIs, screen cleaner, surge protectors etc, that can be sold onsite and added by the tech.
Suggested by: Stewart Bell (21 Dec, '21) Upvoted: 17 May Comments: 0
Under consideration

Extend the window for accepting jobs while on a job

While on a Job, the technician full attention is on the customer and the customer needs. Five mins may not be enough time trying to except job offers.
Suggested by: Jaytel lofton (21 Dec, '21) Upvoted: 09 May Comments: 3
Under consideration

Build an API that techs can use to connect to their calendar and other services

You could totally nerf the Google calendar integration but score a huge win by creating a Zapier / IFTTT / Integromat interface (webhooks?) which would allow the tech ...
Suggested by: David C in DC (21 Dec, '21) Upvoted: 05 Jun Comments: 5
Under consideration

Improve handling of out-of-reception jobs

Cached job started data - Cell/data coverage is spotty at best in a large portion of my area. I’ve been dinged many time because I can’t mark the job started because ...
Suggested by: Scott Higgins (21 Dec, '21) Upvoted: 07 Apr, '23 Comments: 5
Under consideration

Give techs the options to schedule a follow-up appointment for incomplete jobs

When we are unable to complete a job, but are comfortable setting a definitive time for completion, we should have the option as we close out the ticket to set a date ...
Suggested by: Joshua K. (21 Dec, '21) Upvoted: 09 May Comments: 1
In Progress

Inform tech of location (home, apartment, business) prior to job acceptance

Let the technician know before job acceptance (not useful after the fact) whether or not the location is a home, apartment, or a business
Suggested by: Damon Bernd (22 Dec, '21) Upvoted: 09 May Comments: 6
Under consideration

Ability to set end dates for suspending job offers

Sometimes as a tech I forgot to turn back on offers once I suspend offers. This feature will allow me to set an end date so I can start receiving offers again once ...
Suggested by: Ryan Salmons (07 Dec, '21) Upvoted: 20 Jan, '22 Comments: 2
Done

Allow techs to set a minimum payout threshold for job offers

Allow techs to set a min payout and only receive job offerings if it meets or exceeds their min.
Suggested by: Justin Hart (21 Dec, '21) Upvoted: 02 Mar Comments: 3
Under consideration

Allow techs to communicate with clients

There should be a way to message clients to clarify questions they didn't answer (or didn't answer correctly), talk about covid safety, get more info, etc. Either ...
Suggested by: Molly Siskin (21 Dec, '21) Upvoted: 09 May Comments: 7
Under consideration

Provide high-performing techs bonuses

Let’s start by giving bonuses to technicians that get ten 5⭐️ In a row give them gift cards to Home Depot or lowes to by tools. Increase the rate for technicians that ...
Suggested by: Yousef (20 Jan, '22) Upvoted: 09 May Comments: 2
Under consideration

Improve the job descriptions sent to techs

So many job offers come my way with absolutely no details as to what the job actually is, and sometimes no indication of whether it’s a PC or Mac. Naturally I pass on ...
Suggested by: Brian Carabee (21 Dec, '21) Upvoted: 21 Mar, '23 Comments: 4
Under consideration

Enable techs to ask customer questions before accepting a job

I've noticed lately that a lot of info is missing on TV installs (such as size of TV, mounting surface, and if customer has mounting hardware). If the tech could get ...
Suggested by: Greg (21 Dec, '21) Upvoted: 26 Feb Comments: 1
Under consideration

Indicate when a TV mount is used or new

The website should ask the customer if the TV mount is new or used. There are many times when a used TV mount is missing a lot of screws/lags and there are no ...
Suggested by: Jin (21 Dec, '21) Upvoted: 09 May Comments: 3
Under consideration

Set a base price for troubleshooting

Include some minimum payment for identifying / diagnosing a problem.
Suggested by: Peter Strong (21 Dec, '21) Upvoted: 05 Mar Comments: 0
Under consideration

Restrict customers from cramming additional services in "Anything else we should know?" text box

This question is used by customer to add more services that customer wants, like in wall concealment, or i have more devices, or things that are additional services. ...
Suggested by: Jin (21 Dec, '21) Upvoted: 20 Feb Comments: 3
Under consideration

Offer helper jobs via app for TV mount jobs that require two techs

For TV mount jobs that require two techs (if it's an above the fireplace or a larger than 55" TV and the customer declines to help lift), after a tech is assigned the ...
Suggested by: Tim Watson (28 Dec, '21) Upvoted: 05 Dec, '23 Comments: 0
Under consideration

Allow tech to schedule their own jobs

Send an offer to a tech. The tech has a certain period but reasonable amount of time to contact the customer and schedule the job. If the tech and the customer cannot ...
Suggested by: Rick Hageter (21 Dec, '21) Upvoted: 08 Feb Comments: 0
Under consideration

Include additional customer details for partner work orders

I’ve noticed a lot of Walmart/Target orders contain little to no information about the service or device that customers have purchased. I showed up with a tv mount ...
Suggested by: Andrew (21 Dec, '21) Upvoted: 11 May, '23 Comments: 1
Under consideration

Allow techs to view customer details (including ratings / past jobs)

It would be a great if we could view the past jobs that Hello tech provided the customer. Even better if we were able to view the past ratings for the customer.
Suggested by: Chris Haven (23 Dec, '21) Upvoted: 25 Apr Comments: 4
Under consideration

Give techs more control over communicating arrival time

Add an option to indicate “I’m gonna be early"
Suggested by: Sara (21 Dec, '21) Upvoted: 13 Nov, '23 Comments: 4
In Progress

Adjust payment for unserviceable jobs

It would be nice to have a higher payout for jobs that you spend a considerable amount of time on trying your best to resolve the customers issue and by no fault of ...
Suggested by: Reggie (20 Jan, '22) Upvoted: 17 Sep, '23 Comments: 0
Under consideration

Improve handling of instances where techs don't mark "en route" and "start job"

As a guy who is busy on the road with a day job, I sometimes forget to hit both of these on the app and I am seemingly penalized for it. I've done it several times ...
Suggested by: Troy Mosley (21 Dec, '21) Upvoted: 09 May Comments: 3
Under consideration

Provide tech performance metrics relative to their location

Since HelloTech is algorithmic base, I think it will incentivize techs if they know where they ranked in their local area.
Suggested by: Jaytel lofton (21 Dec, '21) Upvoted: 24 Jun, '23 Comments: 2
Under consideration

When claiming job offers, allow a tech to view their current schedule simultaneously

When claiming job offers, I need to check what days I have available and what hours within those days. This means I constantly back out of the "job offers" section of ...
Suggested by: Luis (21 Dec, '21) Upvoted: 31 May, '23 Comments: 0
Under consideration

Clarify messaging and pricing around techs bringing mounts to jobs

There's a disclaimer that says "Don't have a mounting bracket? We can bring one for you." Many customers think it's free and some cancel the service when they are ...
Suggested by: Jin (21 Dec, '21) Upvoted: 05 May, '23 Comments: 0
Under consideration

Enable techs to offer phone support services

With a designated percentage of the job payout and customer cost, allow tech to provide phone support to prevent the need for an on-site visit. This would allow a ...
Suggested by: Damon Bernd (27 Dec, '21) Upvoted: 06 Jun Comments: 2
Under consideration

Incorporate additional tech payout options (Venmo, direct deposit, etc)

Other avenues for techs to receive pay from HELLOTECH other than just PayPal (Venmo, direct deposit to bank account…etc)
Suggested by: Ray Austin (22 Dec, '21) Upvoted: 09 May Comments: 1
Under consideration

Allow customers to pay via alternative payment methods

Include other payment option like Cashapp, Venmo, etc. in your portal
Suggested by: Eric (21 Dec, '21) Upvoted: 27 Jan Comments: 0
Under consideration

Break down jobs so techs don’t do extra service for free (like connecting external devices)

All TV mounting jobs come with some amount of free work (unboxing new TV, connecting a cable box, programming a Comcast remote, etc) but this varies significantly ...
Suggested by: Doh (22 Jan, '22) Upvoted: 20 Feb Comments: 0
Under consideration

Clarify the distinction between the TV remount / dismount service and TV mount service

Clarify the wording / description of these different mounting services. Many times the customer has gotten confused and expected the old TV to be dismounted as part ...
Suggested by: Tim Watson (28 Dec, '21) Upvoted: 02 Aug, '23 Comments: 0
Under consideration

Create an in-app space where techs can post questions and get instant support from other techs

Create an in-app space where techs can post questions and get instant support from other techs who are online and signed up to offer support.
Suggested by: Damon Bernd (27 Dec, '21) Upvoted: 09 Apr Comments: 0
Under consideration

Display an itemized payout amount for each add-on

Each add on should be accompanied with the payout for the add on instead of just showing a lumpsum total
Suggested by: Jamie G (21 Dec, '21) Upvoted: 16 Dec, '23 Comments: 0
Under consideration

Decline jobs directly from the Job details

Today you have to select “view appointment times” to decline a job. If I know it’s a job that has too low of pay, or is a work order I’m not interested in completing, ...
Suggested by: Nick Winninger (21 Dec, '21) Upvoted: 04 Feb, '23 Comments: 0
Under consideration