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How can we make HelloTech the best tool for technicians? Add a feature suggestion or upvote contributions from other techs. Don't forget to scroll down and check out other pages to see suggestions you may have missed.
Allow customers to give techs digital tips
Many customers have asked about the ability to add tips on line. With people carrying less cash this makes sense.
In-App Counter Offers
This provides technicians the ability to counter offer the initial offer payout.
Compensate technicians for extra time spent on-site for time-consuming jobs
Computer jobs need to be paid by the hour. Some jobs take well over 3-5 hours depending on the speed of someones computer.
Under consideration
In-App Job Board
This will allow technicians to accept jobs outside of priority window.
Offer more time to respond to job offers
Offer more time to respond to and schedule an offered job. Or post the job directly to the job board so anyone can grab. Sometimes by the time it takes an app to open ...
Ask customers to select a 1-2 hour appointment arrival window (not an exact time)
Set expectations that appointment is within a one-hour arrival window rather than tech arriving at the top of hour. Exact eta still sent to customer within that hour.
Under consideration
Allow tech to create custom jobs in tech app
Ability for a technician to set price for things like odd jobs that client may need
Under consideration
Charge customers a cancelation fee when canceling within 24 hours of an appointment
Give technicians some respect and teach clients to value our time by charging customers a penalty when they cancel a job within a certain period, I suggest within ...
Planned
Reschedule appointments with consent from client
Clients don’t want to go through the process of changing appointment times, especially if it requires making another call after already speaking to you. If you ...
In Progress
Charge customers for a "helper fee" if not able to help with two-person jobs
Techs should be able to team up with other techs and earn a helper fee of at least $50. Customer should pay a lot more for 2 man job.
Under consideration
Give techs an options to mark a job "mostly completed"
When you have a job, it’s either done or not.
We need an option that says what you did complete and which part wasn’t done (if needed) - for example, you ...
Under consideration
Increase incentive pay for jobs 100+ miles away
Increase helper fee and extra pay if you drive 100 miles.
Under consideration
Provide a faster support method
It would be wonderful if there was a better way to get non-emergency support.
Right now the only way is to send an email. For example, I sent an email on 12/4/21 ...
Under consideration
Allow techs to contact customers even after a job has started
As soon as Job is started, I can no longer call customer / see his phone number. Why not keeping it visible until Job completed?
Under consideration
Adjust the pricing for TV mounting job payouts
I think the charges for the TV mounting with customers supplying own mount should be looked at. Mounting different TV sizes should be looked at in prices. 60 dollars ...
Under consideration
Add job details to the job board
Add job details so the tech can know what they need for the job before they claim it
Some of these jobs that we get, do not have enough detailed information to ...
Create job "bundles" within a given area
Send a bundle, or package of jobs to techs. The jobs would be in a given area especially if they are in distant areas. If there are two or three jobs that are 100 ...
Under consideration
Enable techs to sell accessories
Include add-on menu to sell HDMIs, screen cleaner, surge protectors etc, that can be sold onsite and added by the tech.
Under consideration
Extend the window for accepting jobs while on a job
While on a Job, the technician full attention is on the customer and the customer needs. Five mins may not be enough time trying to except job offers.
Under consideration
Build an API that techs can use to connect to their calendar and other services
You could totally nerf the Google calendar integration but score a huge win by creating a Zapier / IFTTT / Integromat interface (webhooks?) which would allow the tech ...
Under consideration
Improve handling of out-of-reception jobs
Cached job started data - Cell/data coverage is spotty at best in a large portion of my area. I’ve been dinged many time because I can’t mark the job started because ...
Under consideration
Give techs the options to schedule a follow-up appointment for incomplete jobs
When we are unable to complete a job, but are comfortable setting a definitive time for completion, we should have the option as we close out the ticket to set a date ...
In Progress
Ability to set end dates for suspending job offers
Sometimes as a tech I forgot to turn back on offers once I suspend offers. This feature will allow me to set an end date so I can start receiving offers again once ...
Done
Inform tech of location (home, apartment, business) prior to job acceptance
Let the technician know before job acceptance (not useful after the fact) whether or not the location is a home, apartment, or a business
Under consideration
Allow techs to set a minimum payout threshold for job offers
Allow techs to set a min payout and only receive job offerings if it meets or exceeds their min.
Under consideration
Allow techs to communicate with clients
There should be a way to message clients to clarify questions they didn't answer (or didn't answer correctly), talk about covid safety, get more info, etc. Either ...
Under consideration
Improve the job descriptions sent to techs
So many job offers come my way with absolutely no details as to what the job actually is, and sometimes no indication of whether it’s a PC or Mac. Naturally I pass on ...
Under consideration
Provide high-performing techs bonuses
Let’s start by giving bonuses to technicians that get ten 5⭐️ In a row give them gift cards to Home Depot or lowes to by tools. Increase the rate for technicians that ...
Under consideration
Enable techs to ask customer questions before accepting a job
I've noticed lately that a lot of info is missing on TV installs (such as size of TV, mounting surface, and if customer has mounting hardware). If the tech could get ...
Under consideration
Set a base price for troubleshooting
Include some minimum payment for identifying / diagnosing a problem.
Under consideration
Indicate when a TV mount is used or new
The website should ask the customer if the TV mount is new or used. There are many times when a used TV mount is missing a lot of screws/lags and there are no ...
Under consideration
Restrict customers from cramming additional services in "Anything else we should know?" text box
This question is used by customer to add more services that customer wants, like in wall concealment, or i have more devices, or things that are additional services. ...
Under consideration
Offer helper jobs via app for TV mount jobs that require two techs
For TV mount jobs that require two techs (if it's an above the fireplace or a larger than 55" TV and the customer declines to help lift), after a tech is assigned the ...
Under consideration
Allow tech to schedule their own jobs
Send an offer to a tech. The tech has a certain period but reasonable amount of time to contact the customer and schedule the job. If the tech and the customer cannot ...
Under consideration
Include additional customer details for partner work orders
I’ve noticed a lot of Walmart/Target orders contain little to no information about the service or device that customers have purchased. I showed up with a tv mount ...
Under consideration
Allow techs to view customer details (including ratings / past jobs)
It would be a great if we could view the past jobs that Hello tech provided the customer. Even better if we were able to view the past ratings for the customer.
Under consideration
Give techs more control over communicating arrival time
Add an option to indicate “I’m gonna be early"
In Progress
Adjust payment for unserviceable jobs
It would be nice to have a higher payout for jobs that you spend a considerable amount of time on trying your best to resolve the customers issue and by no fault of ...
Under consideration
Provide tech performance metrics relative to their location
Since HelloTech is algorithmic base, I think it will incentivize techs if they know where they ranked in their local area.
Under consideration
When claiming job offers, allow a tech to view their current schedule simultaneously
When claiming job offers, I need to check what days I have available and what hours within those days. This means I constantly back out of the "job offers" section of ...
Under consideration
Clarify messaging and pricing around techs bringing mounts to jobs
There's a disclaimer that says "Don't have a mounting bracket? We can bring one for you." Many customers think it's free and some cancel the service when they are ...
Under consideration
Improve handling of instances where techs don't mark "en route" and "start job"
As a guy who is busy on the road with a day job, I sometimes forget to hit both of these on the app and I am seemingly penalized for it. I've done it several times ...
Under consideration
Allow customers to pay via alternative payment methods
Include other payment option like Cashapp, Venmo, etc. in your portal
Under consideration
Incorporate additional tech payout options (Venmo, direct deposit, etc)
Other avenues for techs to receive pay from HELLOTECH other than just PayPal (Venmo, direct deposit to bank account…etc)
Under consideration
Break down jobs so techs don’t do extra service for free (like connecting external devices)
All TV mounting jobs come with some amount of free work (unboxing new TV, connecting a cable box, programming a Comcast remote, etc) but this varies significantly ...
Under consideration
Clarify the distinction between the TV remount / dismount service and TV mount service
Clarify the wording / description of these different mounting services. Many times the customer has gotten confused and expected the old TV to be dismounted as part ...
Under consideration
Create an in-app space where techs can post questions and get instant support from other techs
Create an in-app space where techs can post questions and get instant support from other techs who are online and signed up to offer support.
Under consideration
Display an itemized payout amount for each add-on
Each add on should be accompanied with the payout for the add on instead of just showing a lumpsum total
Under consideration
Decline jobs directly from the Job details
Today you have to select “view appointment times” to decline a job. If I know it’s a job that has too low of pay, or is a work order I’m not interested in completing, ...
Under consideration
Enable techs to offer phone support services
With a designated percentage of the job payout and customer cost, allow tech to provide phone support to prevent the need for an on-site visit. This would allow a ...
Under consideration