Allow techs to contact customers even after a job has started

47 votes

As soon as Job is started, I can no longer call customer / see his phone number. Why not keeping it visible until Job completed?

Under consideration Suggested by: Oliver Schlueter (21 Dec, '21) • Upvoted: 20 Feb • Comments: 7

Comments: 7

21 Dec, '21
Selina Gadlin
It has happened a couple of time when the customer left the job site leaving someone there who could not answer my questions.
22 Dec, '21
Quemasi Hickerson
I agree. There are times i show up and they don’t answer the door. I have to make sure i call before i hit start job just incase they don't answer. They number should just stay there till the job is finished
22 Dec, '21
Brian M.
I find it very strange and kinda ridiculous that I can’t contact a customer after I get there and I click that I’m there. I have found several situations where the customer didn’t know I was at the front door because they were playing loud music or a sleep and couldn’t hear me banging on the front door because their door bell doesn’t exist or it’s broken.

Why does the ability to call the client disappear when I get there and click start on the job? It makes no sense!

If I wait to click on start because I need to call and talk to the customer to answer the door will be considered late but I if I click on start right when I get there to prevent being late I can’t contact them anymore?! Why? It makes no sense!

Don’t take away the ability to contact the customer.

Every time the customer said why didn’t you call me? And I had to explain to them that my ability go a away when I arrive and start the job in the app! They also thought it made no sense and was ridiculous.
23 Dec, '21
Hank Gallo
I'm in the habit of copying and pasting the address and phone number into notes when I accept the job, in case I have to go out and pick up supplies.
23 Dec, '21
Jason
Not a bad idea. This is especially useful when you are texting your direct HelloTech booking page to customers for future bookings directly with you. I have gotten in the habit of drafting a text ahead of time that is ready to send at the end of the job, but I have found a few occasions where I forget and end up asking the customer for their number to text since it no longer shows in the app.
28 Dec, '21
Tim Watson
I agree! This has been a huge annoyance and another stumbling block to communicate with the customer.
01 Jan, '22
Sam Johnson
This has been an issue for me a few times!