Clarify the distinction between the TV remount / dismount service and TV mount service

Clarify the wording / description of these different mounting services. Many times the customer has gotten confused and expected the old TV to be dismounted as part of the TV mount service charge. The customer gets angry when they are told there is an extra charge and may cancel the service altogether. These kinds of clarifications need to be on the front end to give realistic expectations to the customer and techs.