Allow customers to give techs digital tips

195 votes

Many customers have asked about the ability to add tips on line. With people carrying less cash this makes sense.

Under consideration on-site-service Suggested by: Helmut Winter (21 Dec, '21) • Upvoted: 27 Apr • Comments: 12

Comments: 12

21 Dec, '21
David C in DC
There’s already a way to claim Jobs on the job board via website & text. That said, the process is opaque and typically results in nothing, Jobs show up on the job board after they’re already claimed. No ability to get relevant details on a job to determine whether you really want it or not. Why spend one moment of time importing all that into the tech app? seems to me A better use of time would be spent fixing what you’ve already got so it’s useful via the website and text messages…
21 Dec, '21
Gregory Brinson
Tipping workers through apps and other online services like fivver is old technology. I would like to receive my tips in bitcoins.
21 Dec, '21
Michael AK
How about just utilizing Venmo?
21 Dec, '21
Matthew Mullen Admin
"Tipping" (suggested by Josh W on 2021-12-21), including upvotes (1) and comments (0), was merged into this suggestion.
22 Dec, '21
Matthew Mullen Admin
"Give customers the opportunity to tip the technician." (suggested by Mariglen Lacka on 2021-12-22), including upvotes (1) and comments (0), was merged into this suggestion.
23 Dec, '21
Hank Gallo
Having an "add gratuity" button would make sense and not put pressure on a client to use it.
23 Dec, '21
Damon Bernd
Tips should NOT be part of the platform or the app. A tech should not expect a tip for doing the job nor the customer feel that tipping is necessary. Also, any tips made through the platform will (by law) be recorded and taxed . If the customer wants to tip and they don't have cash they can easily send money to the tech through PayPal friends and family and all techs already have an account.
24 Dec, '21
Shaun Geer
Beyond this, having a tipping screen in the app would help normalize tipping
20 Jan, '22
Joe Tejeda
There should be a way for customers to see the add digital tip to tech on there end or ours . People love tipping...
21 Jan, '22
Andrew
I’m happy to give my Venmo or PayPal/cash app info for this. Allowing HelloTech control over my cookie jar isn’t really something I’m interested in, but it would be convenient for a few clients.
16 Mar, '22
Stephen
Not a good idea to have this added. Getting taxed on tips isn’t desirable. If a customer has ever offered me a tip and has cash, that’s perfect. PayPal or similar are great.
07 Apr, '22
Aaron
A tip should never be expected. We accept jobs based on the agreed rate. However, I do think the language on the FAQ for clients, which currently says that tips aren’t required, should be amended to include something along the lines of “However, should you receive exemplary service, you may tip your technician at your discretion.” While I understand that clients can’t and shouldn’t be *required* to tip, they also shouldn’t be discouraged from doing so if they want to.