Charge customers a cancelation fee when canceling within 24 hours of an appointment

75 votes

Give technicians some respect and teach clients to value our time by charging customers a penalty when they cancel a job within a certain period, I suggest within 24hrs before scheduled start time. This is just fair.

Planned Suggested by: Rally (21 Dec, '21) • Upvoted: 25 Apr • Comments: 11

Comments: 11

22 Dec, '21
Scott Higgins
Yep just had my job for tomorrow afternoon canceled. $85.
22 Dec, '21
Nathaniel Lack
If HelloTech is charging for cancellations, then most certainly that fee needs to be paid directly to the tech whose time was blocked and for which it can no longer be recovered due to the lateness of the cancellation.
23 Dec, '21
Ryan Osswald
This would be very welcome. I have been driving to a job and had the customer cancel. Then I make no money. Very frustrating.
24 Dec, '21
Ali Etebari
Sometimes they cancel 1-3 hours before appt or when I enroute the order is gone without warning. lets fixed that problem.
30 Dec, '21
Jonathon Ludwig
Absolutely agree!
21 Jan, '22
Denny
Just had a client cancel the job for Saturday, I had already allocated time for that specific day and lost other possible offers for that time.

The job was in my queue for sever days and now it's gone, They need to consider that when a tech accepts a job they are setting aside time for that day and possibly canceling other work or even personal errands, It is very inconvenient and needs to be compensated with a small fee.
21 Jan, '22
Jaime Diaz
I absolutely agree to this especially driving a distance for a job.
25 Jan, '22
Brian M.
I’ve had customer cancel a job in the middle of me driving to their home only for me to get 80% of the way to their home and they canceled on that day while I was en route! I wasted an hour of my time to drive to their house when I could have had a different job somewhere else that paid twice what I was going to get for the one that canceled on me before I got to their home on the day of the work to be performed.

I also get cancellations when the customer decides that one of the times in an open time range (9 am- 8pm) they decided they wanted it done on an earlier date or the date that they wanted isn’t available so they cancel and I get it again from one of their own times they preferred and they cancel on me again!

I’m sorry, but my time is also valuable. They like to waste my time too often and I don’t get paid for all that time of mine that they wasted! I could have taken another job if they had canceled days before instead of waiting the day of the job to cancel.
30 Jan, '22
Denny Ulpierre
My last 2 jobs were cancelled by the client and it is very frustrating and inconvenient, I had one job booked 6 days in advance and the client cancelled the day before, The other job was cancelled just a few hours before the appointment time. HelloTech needs to understand that when we accept a job we are allocating that time and are unavailable for any other jobs. I myself declined to do overtime at my other job because i had a HelloTech job booked for that same saturday morning, When the HelloTech client cancelled not only did i loose the job but also lost the overtime i declined at my other workplace.

We need to be compensated for this, It makes me less inclined to accept a job on a busy day because i have a fear that the job is going to get cancelled a few hours before with no compensation for my time that i already set aside.
04 Feb, '22
Denny Ulpierre
Once again i had another job cancelled for tomorrow, This is getting absolutely ridiculous, The last 3 jobs i have accepted have all been cancelled, This needs to be addressed this is effecting my time and costing me time and money as i have plenty of other jobs i could have accepted.

Out of 12 Jobs i have accepted at my time at HelloTech i have had 5 cancelled, That is a 40% cancellation rate, The tech needs to be compensated for this.
16 Mar, '22
Stephen
I’ve been self employed since 2012 as an electrician and handyman. That’s how Geekatoo (the predecessor to HelloTech) first called and offered pay for my devices in ‘13 or ‘14.
I can’t recall how many times I rescheduled one of my clients to accommodate HelloTech jobs, and then to have them cancel hours (under 24) before, leaving me hanging. Charging the customers a no show charge the same as their doctor (or PLUMBER) would charge them might awaken them that this isn’t a hobby to the professionals among us.